Shipping Policy

No one wants to wait a long time for delivery. We always adhere to the fast-dispatch principle. If we can get your shipment ready the same day, we will.

However, please understand that due to unforeseeable conditions, sometimes there could be delays in getting the order out to you in time. We will do our best to avoid situations like this.

Deliveries are delivered during business days and business hours only.

 

Australian Post is our official courier. Check out how long it takes to for the delivery to arrive, please visit https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/ for more information.

Our warehouse location is Moorabbin VIC 3189.

Delivery can be made Australia wide & delivery times are guidelines and are never guarantees. Croch will not offer compensation for any delivery that arrives later then the estimate given.

100% safe of mind as all our deliveries require signature on arrival so they will not be left unattended at your front door.

Our aim to efficient delivery, once it has been passed to the courier company some deliveries may be late due to your location, accidents or local disruptions.

In these instances, Croch will not be liable for any consequential loss for delivery times.

If your order looks damaged on delivery, please check your delivery before signing for it and inform delivery driver of damage and ask them to sign the damage.

Sometimes in the event of problematic couriers, you may find your parcel delivered by a different courier of our choice to ensure safe delivery of product.

The cost of delivery is based on a lot of factors like the distance and the service that you choose.

Please feel free to enter the postcode and our system will calculate all the available shipping options and costs for you.

We highly recommend placing your best contact number during the order process, in case where our courier needs to notify & schedule in a delivery day.

 

In the rare instance that short deliveries occur, we recommend to check all of the cartons on the shipping docket to ensure that they match up with the cartons you’re receiving.

We highly recommend to accept the delivery, mark on the shipping docket that it is delivered short and email crochaupty@gmail.com of this occurrence.

Short deliveries do not necessarily mean items are lost, as some couriers tend to push out deliveries as quick as possible, especially during the busy Christmas or shopping seasons.

 

Our couriers handle with care, and our packaging includes lots of materials to prevent any handling or transit damage.

If your carton arrives damaged, we highly recommend to accept the delivery, inform the driver about the damaged condition, take some photo evidences, and email crochaupty@gmail.com of this occurrence.

Damage to the packaging may not necessarily mean your item has been damaged. We recommend to accept the delivery, inspect the product and notify us of any damages, with a description of the damage and photos attached so we can organize a repair, parts replacement or replacement for the depending on the issue.

 

If the order has been shipped out, we can no longer alter the address or make any changes to your order.

While in the hands of the courier, changing addresses will incur a redirection fee, as our couriers will need to re-label and alter their system to reflect the changes.